frequently asked questions
Discover all about Moschino Beauty, from our signature fragrances to your online shopping experience. For further assistance, our customer care team is here to help – click here to contact us.
GENERAL INFORMATION
WHO PRODUCES AND SELLS MOSCHINO BEAUTY PRODUCTS?
Moschino Beauty is developed and distributed by EuroItalia, a company with over 40 years of experience in the global luxury beauty sector.
WHERE CAN I BUY MOSCHINO BEAUTY PRODUCTS?
You can purchase Moschino Beauty products directly from our official online boutique at www.moschinobeauty.com.
If you're shopping from outside the EU or the UK, we'll guide you to authorised online retailers in your region.
ABOUT OUR FRAGRANCES
ARE MOSCHINO BEAUTY FORMULAS SAFE?
Yes, all our formulas are dermatologically tested. Any allergens they contain comply with IFRA51 guidelines and the Cosmetic Regulation 1223.
DO MOSCHINO BEAUTY FRAGRANCES CONTAIN HARMFUL INGREDIENTS?
No, our products do not contain any harmful substances.
WHERE CAN I FIND A FULL INGREDIENT LIST?
Each product’s ingredient list (INCI) is printed on its bottle or packaging.
DO PERFUMES CHANGE WITH THE SEASONS?
Yes, different scents suit different seasons. Floral or citrus notes are ideal for summer, while woody or musky tones are better suited for winter.
HOW SHOULD I APPLY A FRAGRANCE?
There’s a certain magic in the way you wear a fragrance. It’s a moment of self-expression. Spray behind the ears and on the forearms, but avoid rubbing it in, as this can bruise the fragrance. You can also mist it lightly over your clothing, but be mindful of potential stains.
WHY DOES MY FRAGRANCE SEEM TO FADE QUICKLY?
Over time, you may become less sensitive to a familiar scent. Alternating fragrances can help. Hydrated skin holds fragrance longer, so applying an unscented moisturiser before your perfume can improve longevity. Spraying onto clothing can also extend the scent’s wear time. However, be sure to wash your clothes before switching fragrances to prevent unwanted scent mixing.
SHOULD I RUB A FRAGRANCE INTO MY SKIN?
No, rubbing can break down the fragrance molecules. Instead, let it settle naturally on the skin.
ONLINE SHOPPING HELP & INFO
HOW DO I PLACE AN ORDER?
Explore the world of Moschino Beauty and find the fragrance that speaks to you. Select your favourite and follow these simple steps:
- Add your selected products to the shopping bag.
- Review your shopping bag at any time.
- Click "Go to Checkout" to complete your purchase.
- Log in to your account or proceed as a guest.
- Enter the required details and select your payment method.
- Once your order is confirmed, you will receive a confirmation email (if you can't see it, please check your spam folder).
IS THERE A PURCHASE LIMIT?
There is no general purchase limit, but certain products, such as limited editions, may have restrictions.
CAN I ADD ITEMS TO MY SHOPPING BAG WITHOUT PURCHASING?
Of course, feel free to browse, select your favourites and save them in your shopping bag. You can review or remove them at any time before completing your purchase.
HOW DO I APPLY A PROMOTIONAL CODE?
Enter the code in the "Promo Code" field at the checkout and the discount will be applied automatically. Shipping charges may still apply.
WHICH PAYMENT METHODS ARE ACCEPTED?
We accept all major credit cards (Visa, Mastercard, American Express) and PayPal.
IS ONLINE PAYMENT SECURE?
Yes, our website uses SSL encryption to protect your payment information.
HOW CAN I TRACK MY ORDER?
Log in to your Moschino Beauty account or click the tracking link in your order confirmation email.
DELIVERY INFORMATION
How can I track my order?
To check your order status, log in to your Moschino Beauty account or use the tracking link in your confirmation email. If you haven’t received the email, please check your spam folder or contact customer support for assistance.
HOW MUCH DOES SHIPPING COST?
Standard delivery is free for orders over €100 (CURRENCY TO BE AMENDED FOR UK MARKET) and usually takes 3-4 working days. Orders placed by 10 AM Central European Time (CET) are processed the next working day, except on weekends. Orders are typically dispatched the day after processing unless otherwise specified.
CAN I MODIFY MY ORDER AFTER PLACING IT?
We’re sorry, but once an order has been processed, it cannot be changed.
CAN I PLACE AN ORDER BY PHONE OR EMAIL?
For a smooth and secure shopping experience, orders can only be placed through our official website. If you need help, our customer support team is happy to assist you.
WHAT IF I FORGET MY PASSWORD?
If you forget your password, select "Forgot Password" on the login page and follow the steps to reset it. If that doesn’t work, you can contact us using the email address linked to your account. Alternatively, you can continue shopping as a guest.
HOW CAN I MAKE A RETURN?
You can request a return within 14 days of receiving the product. Please note that the products you are returning must be unused, intact and sealed in their original packaging. You can send your return with a courier of your choice. Please note that you should bear the cost for returning the item. Once we receive the parcel, we’ll check it to make sure it is still sealed and will then process the refund.
If you wish to return a purchased product, just follow these simple steps:
- Click on this link to access the return request page.
- Enter your email address in the field provided and click "Continue".
- Check your inbox: you'll receive a 6-digit verification code.
- Enter the code on the login page, just below the email field.
- You’ll see a list of your orders: select the one you wish to return.
- If your order contains multiple items, choose the ones you want to return.
- Select a reason for the return and, if needed, add a note.
- Click "Submit request".
OTHER QUESTIONS
For any further assistance, visit our "Contact Us" page. Our dedicated team is always ready to provide you with personalised support ensuring a seamless Moschino Beauty experience.